Courier & Handling

Courier and Handling Information:-

All products are directly packed and send via courier from respective company / brand from their offices in India
Once order is confirmed we will email you courier tracking details
Final Courier and Handling charges will be shown at check-out page
Final Courier and Handling charges are subjected to change without prior notice
Upon receiving order consignment please ensure that the package is intact and safe
Please ensure that the content in the consignment is of proper quantity you had ordered and that the contents in them are intact, especially for liquid / semi liquid items like honey, pickle etc
Do not accept the order if you notice pilferage, broken material etc
You have the right to refuse to accept the order in you notice pilferage, opened package etc
But please take the photo of the consignment as proof for refund / reorder purpose
Please email photos and other information on order@alokonline.com (within 3 hours of not accepting the courier)
Upon such incidents we are here to help you by replacing the order from respective company / brand
But pls inform us within 3 hours of not accepting the courier so that we can take it further
Any delay in not informing us will lead to delay in us informing the relevant brand / company which may cause in no refund
Request you to be patient in case refund / reorder is in process
If in rare case, the product is out of stock for reorder, either you can go for alternate product with same brand / company OR wait for them to process the order.

IMPORTANT NOTE ON RAZOR PAY 2% CONVENIENCE FEE

In case order gets cancel - 100% of order amount will get refunded from us but 2% razor pay convenience fee charged will not get refunded
Convenience fee of 2% is non refundable in case order gets cancelled from either side 
However, as a gesture from our side we will give you a discount of the 2% convenience fee charged to you for all pruducts listed under Flowers category.
Pls note this discount is available for products listed only under Flowers category url for the same is https://alokonline.com/real-flowers.html